How can we help?
import a GPXoffline mapscancel a requestco-editing
Getting started
- Create an account (magic link)
- Web or mobile: which does what
- Pick your role: hiker or host
8 articles
Plan an itinerary
- Start from a trek template
- Add a waypoint or a detour
- Invite a co-editor
14 articles
Requests & bookings
Beta- How a night request works
- Where online payment is already live
- Deposits, cancellation and refunds
11 articles
Offline & mobile
- Download an offline area
- Export your tracks as GPX
- Trail-day tracking and trusted contacts
9 articles
Account & Refuge+
- Manage your Refuge+ subscription
- Security: 2FA and devices
- Change your email address
7 articles
Hosts
- Claim your listing
- Calendar and availability
- Turn on online payment (beta)
12 articles
Step-by-step guides
Your first hut-to-hut trip, A to Z
From picking the trek to sending requests — 10 min, on the web.
Heading out without signal
Offline areas, battery, field tips — on mobile.
Warden: your listing in 20 minutes
Photos, prices, calendar — and the booking beta when you're ready.
Can't find it? Write to us — we usually reply within 24 h.
Contact supportMountain emergency? Call 112 · support is no substitute for rescue services